Members Connect here to:

  • View Claim Status
  • View Deductible Status
  • Print a Temporary ID Card
  • Print an EOB
    and more...
member login

Providers Connect here to:

  • View Claim Status
  • View Eligibility & Benefits
  • Certification Requests
  • Print a Remittance Advice
    and more...
provider login

2022 Option Period

Option Period is the annual enrollment period when current, former and Medicare employees can make plan elections for the upcoming year.

For Option Period material and more information click here.

The HealthChoice Tobacco-Free Attestation site is now open.
With the annual Option Period underway, it's time for you to complete the Tobacco-Free Attestation requirements.

If you or your dependents are enrolled in the HealthChoice High or Basic Plan and wish to remain enrolled for 2022, you must complete the attestation for Plan Year 2022. Current employees, your deadline to complete the attestation is Nov. 12, 2021. Retired, vested and non-vested former employees; COBRA members; and surviving dependents, your deadline is Dec. 7, 2021.

Verification of Insurance Coverage
HealthChoice members are required to annually verify if you or any of your covered
dependents have other health or dental insurance. Failure to verify other insurance coverage will result in denial of claims until verification is completed.

HealthChoice members can update their annual Verification of Other Insurance Coverage and their Tobacco-Free Attestation in four easy steps. You may complete your verification at the same time you complete your attestation. While HDHP members are not required to complete the attestation, you may access the site to submit your verification of other insurance information.

For questions or to update your other insurance coverage over the phone, call HealthChoice Customer Care at 1-800-323-4314.

 

Information for members and providers regarding COVID-19

HealthChoice takes member health and well-being very seriously. We are closely monitoring the developing effects of the coronavirus (COVID-19) pandemic and how it relates to you and your health plan benefits. Helping our members and providing support to the medical community is our No. 1 priority.

Learn about HealthChoice COVID-19 coverage HERE.
Providers, for details on coding, reimbursement and certification updates, refer to the “Additional information and resources” section.

As always, the HealthChoice Customer Care team is available to assist with questions at 800-323-4314.

If you believe you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, call your PCP or health care provider right away. Your doctor is in the best position to advise you on needed care.

 

Submission Information

 
 

HealthChoice

EDI# 71064

P.O. Box 99011

Lubbock, TX 79490-9011

1-800-323-4314

DOC

EDI# 71065

P.O. Box 16532

Lubbock, TX 79490-6532

1-800-323-3710

DRS

EDI# 71065

P.O. Box 16485

Lubbock, TX 79490-6485

1-800-285-6815

 

 

Direct Data Entry Claims:

www.dentalxchange.com (dental claim submission only)
www.availity.com (dental or medical claim submission only)